The Free Speech Union is Hiring

Role: Case Management

JOB TITLE: Director, Case Management
DEPARTMENT: Operations
REPORTS TO: General Secretary
PURPOSE: The Director of Case Management will take a leading role in the day to day handling of cases and in the development and growth of the organisation. While carrying a personal caseload, the post-holder will develop systems and processes to improve efficiency and, as and when required, help to build and support a team of Case Officers.


  • Thoroughly investigate any new cases, using judgment, intellectual ability and initiative to decide what information is relevant and what the key issues are.
  • Write a briefing note about each case which includes a proposed course of action that can be justified by the evidence available.
  • Take appropriate action to pursue cases as directed, including, where appropriate, briefing solicitors and barristers.
  • Manage the workload autonomously.
  • Apply information and learning from cases to develop databases, policies and procedures to improve efficiency and consistency in case management.
  • Coach, train, advise and manage a team of Case Officers.
  • Provide a point of contact and liaison inside and outside the FSU for all case related matters.
  • Keep abreast of all developments related to free speech, in the media and in the academic, political and criminal and civil legal spheres.
  • Provide good “customer service” to FSU members appealing for help, managing expectations sensitively and communicating clearly.
  • Develop and maintain relationships with any relevant internal/external parties as appropriate.
  • Attend internal meetings and external meetings and events, giving presentations where necessary.
  • Act as an ambassador for the organisation at all times.


Section: Education and Qualification
Educated to degree level or equivalentCV/Certificates
Section: Work experience
At least five years of work experience in a professional leadership role with experience of complaints handling and/or legal workCV and interview
Section: Aptitudes, attitudes, knowledge, skills and ability
Commitment to the cause of free speech.Membership of the FSU, Interview
Good knowledge and understanding of civil and criminal legal framework, systems and cases in relation to free speech matters.Interview
Good knowledge and understanding of the political and media landscape in relation to free speech matters.Interview
Good intellectual and analytical ability in order to apply complex political and legal concepts to practical issues.CV and Interview
Politically astute – aware of, and sensitive to, people’s different perspectives.Interview
Self-starter – ability to work on own initiative.CV and Interview
Start-up mindset – flexibility to carry out a wide range of both advanced and menial activities.CV and Interview
Leadership – ability to motivate and manage a team of people.CV and Interview
Communicator – excellent standard of literacy and written communication skills for the purposes of communicating with members and third parties, including the ability to write formal letters on members’ behalf.CV and Interview
Advocacy – able to communicate both orally and in writing in a persuasive and convincing manner.CV and Interview
Agreeable – good interpersonal skills with people at all levels.CV and Interview
Coaching – the ability to help others to develop their knowledge and skills.CV and Interview
Homeworking – has premises, equipment and systems to enable productive working from home.Interview


PAY: up to £52,000 per year pro rated
TIME: 2–3 days per week (40–60%)

Applicants should send a CV and introductory letter to . The FSU is actively recruiting for this role and may withdraw it at its discretion.