Role: Case Management
JOB TITLE: Director, Case Management
REPORTS TO: General Secretary
PURPOSE: The Director of Case Management will take a leading role in the day to day handling of cases and in the development and growth of the organisation. While carrying a personal caseload, the post-holder will develop systems and processes to improve efficiency and, as and when required, help to build and support a team of Case Officers.
- Thoroughly investigate any new cases, using judgment, intellectual ability and initiative to decide what information is relevant and what the key issues are.
- Write a briefing note about each case which includes a proposed course of action that can be justified by the evidence available.
- Take appropriate action to pursue cases as directed, including, where appropriate, briefing solicitors and barristers.
- Manage the workload autonomously.
- Apply information and learning from cases to develop databases, policies and procedures to improve efficiency and consistency in case management.
- Coach, train, advise and manage a team of Case Officers.
- Provide a point of contact and liaison inside and outside the FSU for all case related matters.
- Keep abreast of all developments related to free speech, in the media and in the academic, political and criminal and civil legal spheres.
- Provide good “customer service” to FSU members appealing for help, managing expectations sensitively and communicating clearly.
- Develop and maintain relationships with any relevant internal/external parties as appropriate.
- Attend internal meetings and external meetings and events, giving presentations where necessary.
- Act as an ambassador for the organisation at all times.
|Section: Education and Qualification|
|Educated to degree level or equivalent||CV/Certificates|
|Section: Work experience|
|At least five years of work experience in a professional leadership role with experience of complaints handling and/or legal work||CV and interview|
|Section: Aptitudes, attitudes, knowledge, skills and ability|
|Commitment to the cause of free speech.||Membership of the FSU, Interview|
|Good knowledge and understanding of civil and criminal legal framework, systems and cases in relation to free speech matters.||Interview|
|Good knowledge and understanding of the political and media landscape in relation to free speech matters.||Interview|
|Good intellectual and analytical ability in order to apply complex political and legal concepts to practical issues.||CV and Interview|
|Politically astute – aware of, and sensitive to, people’s different perspectives.||Interview|
|Self-starter – ability to work on own initiative.||CV and Interview|
|Start-up mindset – flexibility to carry out a wide range of both advanced and menial activities.||CV and Interview|
|Leadership – ability to motivate and manage a team of people.||CV and Interview|
|Communicator – excellent standard of literacy and written communication skills for the purposes of communicating with members and third parties, including the ability to write formal letters on members’ behalf.||CV and Interview|
|Advocacy – able to communicate both orally and in writing in a persuasive and convincing manner.||CV and Interview|
|Agreeable – good interpersonal skills with people at all levels.||CV and Interview|
|Coaching – the ability to help others to develop their knowledge and skills.||CV and Interview|
|Homeworking – has premises, equipment and systems to enable productive working from home.||Interview|
PAY: up to £52,000 per year pro rated
TIME: 2–3 days per week (40–60%)
Applicants should send a CV and introductory letter to . The FSU is actively recruiting for this role and may withdraw it at its discretion.