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Dan Schulman, the president and CEO of PayPal, gave an interview earlier this year entitled: ‘The thing that separates good companies from great ones: trust.’ He told the audience that companies need to do more than deliver an outstanding product to build trust. In addition, they need to ‘stand up for social issues that are important’ and ‘do the right things to help create a better world’. Ironically, it is precisely because PayPal has been energetically pursuing this agenda that trust in the company is beginning to evaporate.
Toby Young, The Spectator, 15th October 2022
